Cancellation Policy

Here's a brief overview of our terms and conditions. For full excerpt, check the "Terms and Conditions" Tab Booking & Availability *Services are limited and booked on a first-come, first-served basis. Deposit is required at the time of booking. *Client must pay remaining balance two weeks prior to their service. Rescheduling & Cancellations *Client must provide at least 48 hours' notice via email (info@jordayaproductions.com) if they need to reschedule. *Rescheduling requests made after 48 hours will result in cancellation and require a new booking with a new deposit. *No-call/no-shows day of shoot will not be rescheduled, and the service fee + deposit will not be refunded. Deposits & Refunds *A non-refundable deposit is required to secure the client's slot when booking. This deposit price is determined by what service the client chooses. Deposit goes toward client's total balance. *If a client cancels or does not show up, the deposit will not be refunded. No refunds will be issued for service fee. Tardiness Policy *A 15-minute grace period is allowed. *After 15 minute grace period, client must reschedule by contacting info@jordayaproductions.com for a new date within 48 hours. If not contacted via email within 48 hours, client must rebook a new booking date with a new deposit. The original deposit + service fee will not be refunded. Travel Fees If location is outside of Tallahassee FL, additional travel fees will apply.

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